Conditions of Sales

  • Delivery dates are estimates only and subject to change. Do not book events/holidays with the given delivery dates of your order. Alu-Star will not be liable for any losses in this regard.                                                 

  • The global supply chain is under pressure and not all parts advertised may be available at the time of production. Suitable alternatives might be used where needed                                                        

  • Alu-Star reserves the right to do design updates and certain designs and information may differ from that on the website (including images and descriptions)

  • Once the order has been placed, no changes will be made to the order. Any changes requested will be regarded as new orders and the costing and lead times will be changed accordingly.

  • All goods to be paid for prior to collection of the trailer

  • Free issued components may be fitted at additional costs

  • All the Alu-Star trailers are hand-built and variations may occur

  • Prices are subject to change. Please request latest prices before placing the order

  • The registration documentation is all processed digitally and will be supplied digitally

  • The customer is responsible to register the trailer on their name at their local traffic department

  • It is advised that the trailer be registered and the registration plate available before collection, otherwise the owner needs to apply for a temporary permit to ensure it transported as a road legal vehicle

  • Alu-Star trailers are designed in accordance with the National Road Traffic Act of South Africa (unless otherwise stated). The trailers are designed to be towed at speeds up to 120km/h.

  • Completed Alu-Star trailers are all available ex Worcester factory.  It is the client's responsibility to arrange for transport.  If requested by the client, delivery can be arranged via courier services which is payable by the client. Such transport will be at the risk of the owner and Alu-Star cannot be held liable for damages during transport.

  • Alu-Star will not be held liable if the trailer exceeds the towing mass limit of the towing vehicle. It is the clients responsibility to verify against the stated specifications of the trailer

Limited Warranty

Alu-Star offers a one year limited warranty to all Alu-Star products which are found to have a defective part due to poor workmanship or a material defect.  This warranty covers the original owner and is subject to a warranty approval by Alu-Star after an inspection of the part(s) involved, for Alu-Star to decide whether the components are not consistent with Alu-Star’s norms (form, fit, function and quality).  The following are not included in the Alu-Star warranty:

  • Damage due to application out of the norm, negligence,misuse or abuse

  • Damage due to incorrect fitment or repairs done by owner or unauthorized party

  • Damage after modifications or repairs done by owner or unauthorized party

  • Damage through accident

  • Damage due to overloading ( with reference to trailer data plate information)

  • Damage due to negligence by the owner to perform reasonable maintenance on the trailer

  • Damage due to wear and tear from normal usage

  • Deterioration of cosmetic finishes (e.g. paint colour fastness, galvanizing, aluminium or stainless steel surface brightness or discolouration, synthetic material cracking)

  • Normal wear and tear of component (e.g. tyres, shocks absorbers, gas struts, hinges, locks,latches, bearings, brake cables, brake linings, seals, pins, bushes, lights couplers)

  • Recovery costs from point of breakdown

  • Transport cost to Alu-Star workshop for repairs

  • Secondary costs due to breakdown (e.g. delay costs)

  • Warranty offered by an unauthorised party. Such warranty is covered by this party's warranty

  • Warranty offered by a Alu-Star supplier of components. Such warranty is covered by the supplier's warranty

This warranty is applicable from the date of sale, for the mentioned period, if reported by the original owner within this warranty period. the defect will be repaired or replaced according to the discretion of Multi-Trail.




 

Trailer Service

An Alu-Star trailer is a mechanical equipment and requires regular service to remain in good order.  This is to ensure the trailer can be safely used and to enhance its useful life.  It is necessary to have regular services done by a competent trailer mechanic to ensure attention is given to necessary safety critical detail on a trailer (e.g. brakes, bearings, coupler, lights etc.).  The following list can be used to indicate typical inspection points.  It is should not be seen as a complete list.  Discretion should be used by the competent person.  Any failures or defects should be repaired by a competent trailer mechanic.

  • Structural integrity - e.g. check floor boards; A-frame connections; hitch connections; axle connections; looseness of structural components; missing fasteners; cracks; tears etc.

  • Load box panel integrity - loose or moving members; missing fasteners etc.  Dust and water seal integrity.  Locks and latches - condition and functionality.

  • Internal partitioning and panels for loose parts

  • Flaking rust

  • Sharp edges

  • Condition of reflectors and reflective tape

  • Function and condition of electric components - including brake, indicator, hazard and main lights.  Corrosion, loose and exposed wires; broken fittings etc.  Integrity of 7-pin plug.

  • Level A-frame.  The trailer should not be "uphill" or "downhill" oriented relative to the towing vehicle.

  • Hitch condition (wear, stretching, excessive looseness, effective coupling and de-coupling action).  Check the walk-in brake activation mechanism for a braked trailer.  Grease all grease points.

  • Safety chain or cable condition

  • Working and condition of jockey wheel and lifting screw.  Grease the grease points.

  • Wheel bearings and grease condition

  • Brake settings and brake liner condition; brake cable integrity and function

  • Tyre condition and pressure; wheel nut tightness

Check the wheel nut tightness after the first approximately 100 km.

It is recommended to service the trailer before each planned trip - at least annually and/or after every 20 000 km.